Are you the new Service Engineer we are looking for ?

For our head office in Angleur (Liège area), we are currently looking for a:

FIELD SERVICE ENGINEER (EN-FR)

Function:

To strengthen the Technical Service department in our Head Office in Liège, we are currently looking for a Field Service Engineer who:

  • Is responsible for the execution of installation activities (incl. IQ/OQ) with regards to analytical equipment on customer locations.
  • Conducts training of customer personnel on our equipment.
  • Performs modification, service, repair and maintenance activities with regard to our equipment on customer locations.
  • Makes the liaison with customers to establish and maintain a continuous positive relationship as well as follow-up with customers' concerns and problems
  • Answers questions from colleagues about technical developments, modifications and product specifications.
  • Reads, maintains and creates the Service Department Documentation such as user manuals, installation manuals, training documents…
  • Gains a deep understanding of our products and services, identifies and fills product gaps and generates new ideas to increase our market share, improve customer experience and drive growth and quality.

 

Profile:

We are looking for a customer and service-oriented person with drive and ability to take own initiatives and work independently. You are a true team player with high commitment, and you are challenged enthusiastic about handling customer expectations. Furthermore, you are persistent and efficient with a logical/structured way to solve issues. 

  • Good communication skills, excellent knowledge of French and English
  • Organizational and planning skills, with attention for details
  • Team player with a creative mind
  • Stress tolerant and customer orientated, with good presentation skills
  • Proven ability to influence cross-functional teams without formal authority
  • Willing to travel 50% of the time (Europe and International)
  • Strong problem-solving skills with attention for details, and willingness to roll up one’s sleeves to get the job done
  • High adaptation skills

  

Qualification and experience:

  • Bachelor/ Master level in an electronics, technical field or equivalent experience.
  • Knowledge of analytical equipment is an advantage.
  • Knowledge of French and English (Spanish is a plus)
  • Driving license

 

Elysia offers you:

  • A challenging job within a dynamic, young and familial company, in an international environment
  • An interesting salary package including company car and 32 days of holidays
  • A permanent contract

You meet the requirements and are interested in our offer? Feel free to send your application to:

francois.moonen@elysia-raytest.com

Elysia S.A., Rue du Sart-Tilman 375, B-4031 Angleur, Tél. +32 (0)4 243 43 50